Terms & Conditions

Terms & Conditions

Please read these terms carefully before using our services.

Effective Date
January 15, 2024

Important Notice

By using our website and services, you agree to these terms. Please read them carefully.

Acceptance of Terms

Agreement to Terms

  • By accessing and using our website, you accept and agree to be bound by these Terms and Conditions
  • If you do not agree to these terms, please do not use our services
  • We reserve the right to modify these terms at any time with notice
  • Continued use of our services constitutes acceptance of any changes

Eligibility

  • You must be at least 18 years old to make purchases
  • You must provide accurate and complete information
  • You are responsible for maintaining account security
  • One account per person is permitted
Products and Orders

Product Information

  • We strive to display accurate product descriptions and images
  • Colors may vary slightly due to monitor settings
  • Product availability is subject to change without notice
  • We reserve the right to limit quantities on any product

Order Processing

  • Orders are processed within 1-2 business days
  • We reserve the right to refuse or cancel any order
  • Order confirmation does not guarantee product availability
  • Prices are subject to change without prior notice
Payment and Pricing

Payment Methods

  • We currently accept Cash on Delivery (COD)
  • Payment is due upon delivery of your order
  • All prices are listed in Pakistani Rupees (PKR)
  • Additional payment methods may be added in the future

Pricing Policy

  • All prices include applicable taxes unless stated otherwise
  • Shipping charges are calculated at checkout
  • Promotional prices are valid for limited time periods
  • We reserve the right to correct pricing errors
Shipping and Delivery

Shipping Information

  • We ship to addresses within Pakistan only
  • Delivery time is typically 3-5 business days
  • Free shipping on orders over Rs 5,000
  • Shipping costs are calculated based on location and weight

Delivery Terms

  • Someone must be available to receive the delivery
  • We are not responsible for delays due to weather or unforeseen circumstances
  • Delivery address changes may incur additional charges
  • Failed delivery attempts may result in return to sender
Returns and Refunds

Return Policy

  • Items can be returned within 7 days of delivery
  • Products must be in original condition with tags attached
  • Return shipping costs are the responsibility of the customer
  • Some items may not be eligible for return due to hygiene reasons

Refund Process

  • Refunds are processed within 5-7 business days after return approval
  • Original shipping charges are non-refundable
  • Refunds are issued to the original payment method when applicable
  • Damaged or defective items are eligible for full refund including shipping
User Conduct

Acceptable Use

  • Use our website only for lawful purposes
  • Do not attempt to gain unauthorized access to our systems
  • Respect intellectual property rights
  • Provide accurate information in all communications

Prohibited Activities

  • Posting false, misleading, or defamatory content
  • Attempting to disrupt or damage our website
  • Using automated systems to access our services
  • Violating any applicable laws or regulations
Liability and Disclaimers

Limitation of Liability

  • Our liability is limited to the purchase price of the product
  • We are not liable for indirect, incidental, or consequential damages
  • Force majeure events are beyond our control and responsibility
  • Our total liability shall not exceed the amount paid for the specific product

Disclaimers

  • Products are provided 'as is' without warranties beyond those required by law
  • We do not guarantee uninterrupted or error-free service
  • Third-party links are provided for convenience only
  • We are not responsible for content on external websites
Intellectual Property

Our Rights

  • All website content, including text, images, and logos, is our property
  • Trademarks and brand names are protected by intellectual property laws
  • You may not reproduce, distribute, or modify our content without permission
  • Product images and descriptions are for our exclusive use

User Content

  • You retain ownership of content you submit (reviews, comments, etc.)
  • You grant us a license to use your content for business purposes
  • You are responsible for ensuring your content doesn't infringe on others' rights
  • We reserve the right to remove any inappropriate content
Questions About Terms?

If you have any questions about these Terms and Conditions, please contact us:

legal@ecostore.com
+92 300 1234567
123 Eco Street, Green City, Pakistan